With social media at the fingertips of billions, a bad customer experience can be disastrous and a great customer experience can boost your business to new levels. With competition so fierce, getting your product or service faster, cheaper and better has never meant so much.  
 

Simplified Process Improvement provides you with proven tools in layman terms to help you and your business deliver the results it deserves. All of the fancy process improvement lingo has been thrown out the window, so that anyone can pick up this book today and begin making improvements tomorrow!
 

In addition, Perez provides you with inspiring real-world case studies where you can see his approach in action step-by-step. The 5 simple steps come to life as Perez walks you through aggregating the facts, defining and creating your approach and methodology, getting leadership support and buy-in, executing the plan and continuously communicating with your stakeholders.


Perez is the founder of TPM Consulting Group and the video blogger behind theprocessman.com. Perez has over 15 years of process improvement leadership experience with an impressive track record. Simplified Process Improvement provides you with these insights and more!