The Memory Jogger II is now updated to include examples by todays companies succeeding with the tools. We have also included an in-depth case study from an on-line retailer.

This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them.

Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.

Listed below are a few of the companies that contributed information for new tool examples and illustrations: (listed in order of the company name)
- AT&T Technologies
- Australian Army
- Concord Hospital
- Cook Children’s Health Plan
- Greenville Hospital System
- Hewlett-Packard
- Holy Spirit Hospital - Marvin Windows and Doors
- MI-LIFE
- Nevada Power
- PC Precision Engineering
- Service Nova Scotia
- Wesley Spectrum Services
- Xerox

Features: 23 Valuable Management and Planning, and Quality Control Tools

- New Zing Wear case study
(Written by Lisa Boisvert, BCLearning.com
Reviewed by David Shields, Wal-Mart Stores, Inc.)
- Expert tips
- Storyboarding case study of 7-step model
- Team guidelines
- Tool selector chart, Quick tool finder
- Fully indexed for quicker access

Tools:
- Activity Network Diagram
- Affinity Diagram
- Brainstorming
- Brainwriting
- Cause & Effect/Fishbone
- Check Sheets
- Control Charts
- Data Points
- Flowchart
- Force Field Analysis
- Histograms
- Interrelationship Digraph
- Matrix Diagram
- Multivoting
- Pareto Chart
- Prioritization Matrices
- Problem Solving Model
- Process Capability - Radar Chart
- Run Chart
- Scatter Diagram
- Team Guidelines
- Tree Diagram
- Process Decision
- Program Chart
- Nominal Group Technique
- Zing Wear Case Study