Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

• Ways to enhance customer service in any business
• Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
• The best answers to a wide range of interview questions
• Tips for documenting performance issues and conducting face-to-face reviews

In this book, packed with phrases organized both by skill and by profession, job seekers at any level and in any industry will easily find the best wording to craft outstanding resumes.