A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, this book shows how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.

"A must-have guidebook for the new age of global business. This
book shows every leader how to turn feelings of fear into feelings of
safety, suspicion into trust, and competitiveness into collaboration." --Jim
Kouzes, coauthor of the best-selling book The Leadership Challenge and
Dean's Executive Professor of Leadership, Leavey School of Business,
Santa Clara University

"Craig Runde and Tim Flanagan use
their vast experience to give us Developing Your Conflict Competence.
Move beyond negative workplace conflict to positive and constructive
outcomes with the simple tools and suggestions in this must-read field
guide!"
--Marshall Goldsmith, best-selling author of What Got You
Here Won't Get You There, Succession: Are You Ready?, and the upcoming
MOJO

"I've read the authors' first two books, Becoming a
Conflict Competent Leader and Building Conflict Competent Teams. Their
latest book pulls it all together by providing models, examples, and
thought-provoking insight. It will be required reading for my senior
management team."
--Deborah Jallad, president/chairman, Accredited
Surety and Casualty Company, Inc. (edited by
author)