DeVine Two-Prong Cork Puller "AH-SO" (Waiter's friend), in gift-box.Superfine, stainless steel, polished, satin finished = Super quality product.Every cork collector's dream- Great for vintage bottles and brittle corks.Includes sheath to protect prongs.Open your wine bottle without ruining or damaging the cork.Two hardened steel prongs embrace the cork, without damaging it.Also known as the Butler's Friend / Waiter's friend.Instructions: 1.Insert long end between cork and bottle 2.Wiggle back and forth a couple of times, working the long prong into the bottle until the short prong is touching the glass 3.Insert short prong between glass and cork and push/wiggle in a little so that both prongs are now between cork and glass 4.Here's the IMPORTANT part! Rock the opener back and forth ALONG THE SAME AXIS that the handle is oriented on.In other words, if you are looking straight ahead and can see through the opening of the handle, rock it left to right.IF you are looking down along the handle and can't see the hole, rock it forward and backward.5.Keep rocking and pushing down until the cork puller is all the way ( or at least as far as it will go ) in.Don't over-do it as you may start to push the cork in.(It's okay if it goes in a little).6.Start pulling up while SIMULTANEOUSLY turning the cork puller (with cork) either clockwise or counter clockwise.7.You should be able to remove the cork in one or two fluid movements.If the cork puller comes out faster than the cork, you can rock it in again until it is snug against the cork again, and begin the twisting/pulling motion again.8.If you are having difficulties, you can move your hands down to the cork and pull/twist up on the cork while it is still in the grips of the prongs.9.Viola, cork comes out with almost no evidence.