Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.

Key Features

• Recipes for essential new features and functionalities of Microsoft System Center 2016 Service Manager
• Practical implementation of the ITSM framework and processes based on ITIL
• Deployment of Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
• Incident, Problem and Change Management processes and configuration
• Advanced personalization in Service Manager
• Setup and use of automation with and within Service Manager 2016
• Working with Service Manager Data Warehouse
• Security Roles and how to implement them
• Upgrading from SCSM 2012 R2 to SCSM 2016

Who is this book for

• IT professionals and SCSM administrators who want to configure, administer and troubleshoot Service Manager 2016
• Service Manager 2012 users who want to learn about new features and capabilities of SCSM 2016
• Anyone with experience in Service Manager or other System Center products

What will you learn

You'll learn all about configuring, deploying, managing and troubleshooting SCSM 2016. This book gives you everything you need to unleash the capabilities of Microsoft System Center 2016 Service Manager.

Who is the Author

The Microsoft System Center 2016 Service Manager Cookbook is a masterful collaboration between industry experts. Combining managers, teachers and speakers who have been involved in SCSM since its conception, there is no better source of insight on the subject.